Recorded November 17, 2005

Medical device RA/QA professionals want to help their firms make higher quality products at a lower cost. Many firms spend a tremendous amount of money on handling of complaints, product testing, and rework activities that fail to enhance product quality. If firms calculated the cost of poor quality (COPQ), this would allow them to appreciate the magnitude of these expenditures.  Additionally, they would see how investment in preventive actions could reduce these costs and contribute to increased product quality. COPQ provides a method to use the language of management, bottom-line cost savings, to advocate investing in the quality system.

Help is on the Way:
Dan Olivier, Certified Software Solutions, and Nancy Singer took a standard model for COPQ and developed a template for medical device firms. They then sent it out and 150 medical device quality/regulatory professionals provided comments on the model so it could be tailored to the medical device industry.

Advisory Committee:
Sixty-three of those who responded agreed to serve as members of a COPQ advisory committee.

Audio Conference
Dan Olivier and Nancy Singer held an audio conference to explain the model on November 17, 2005. Javad Seyedzadeh of Bayer and Roger Ford of Ethicon discussed how they have implemented the COPQ model to reduce quality costs in their operations.

What is an Audio Conference Recording?
An audio conference is an interactive lecture delivered over the telephone. We offer an audio recording of the conference accompanied by a Power Point Presentation to which the speaker referred. 

Cost:
The audio CD plus the conference materials is available for $95. 

For questions about the audio CD, contact
Nan Matthews at nan@themattgrp.com or 1-303-843-6414

For questions about the audio conference contact
nancy@compliance-alliance.com or 1-703-525-4159