Message from Nancy Singer

Friends –

During the past few years, I have been the keynote speaker at many global quality conferences and sales meetings. I was invited because the organizer wanted the conference to begin with a high-energy, interactive, networking session that could provide meaningful information.

I suggest my “Dangerous Documents” presentation because it involves everyone in a subject that is crucial to each company’s regulatory and quality success:  good documentation practices. It seems unreal, but I easily make this obvious and tedious subject interesting and involving. The exercise is appropriate. With email, everyone’s job involves documentation. The attendees meet and greet their colleagues, and get prepared to accept and value the meaningful information that will follow during the conference.

I ask for a fee that is about the same as the cost of sending two people to a two day out-of-town seminar. Email me the date and location of your conference and I’ll let you know if I can be available.

I created Dangerous Documents a few years ago when I was the general counsel for a drug and device company. I saw that the employees had no idea how a plaintiff’s lawyer or a prosecutor could use their emails and other documents to wreck the company if it was ever sued in a product liability action. I created a seminar to raise their awareness and change their behavior.

Everything written by every employee today stays around and is retrievable forever. This is a radical change from the ’90s and before. Employees now have more power. It is their writing that stays around. They must be careful, but this is not what I saw. At my company, people were writing short, cryptic, sometimes sarcastic emails that a lawyer could use to imply misconduct. They were also writing personal emails on the company computers.

I left my general counsel position so I could help other companies. I developed my seminar concentrating on email and other FDA documents that employees write routinely. I have found that it does no good to tell people about the problem. They’ll nod — and forget. Lecturing is a waste of time. To change behavior, they must be involved. I form them into cross functional teams of three to five, and give them problems to discuss. Using case studies, we see how documents can become incriminating evidence. I use my background as a federal prosecutor and defense lawyer for persuasion, and I team-up with an in-house regulatory, quality, or compliance professional to be the authority for the company.

I’ve presented the seminar at more than 75 companies, to FDA ODE and compliance officials at CDRH Staff College, to supervisors who oversee FDA investigations at FDA’s ORA University, and to over 450 investigators in FDA district offices. According to the evaluations (which I read avidly), I see that I can actually change people’s behavior. I love it when an R&D person, after working through a three hour session, writes, “I now see the light. I wish the training were longer and everyone in the department could attend.” I call the seminar, “Dangerous Documents: Avoiding Land Mines in Your FDA Documents and Emails.” As the title indicates, I can incorporate material for FDA submissions, CAPA documents, and complaint records. If you are interested in learning more about the workshop, please email me at

I continue to post documents on the Free Documents page. If you haven’t looked in a while, check them out. To receive periodic emails for my upcoming events, and to take part in surveys, please get on “Nancy’s List.” I also produce and present audio conferences for FOI Services on quality and regulatory issues.

Take care,